Help desk solutions

Industry Expertise

Banking, Financial & Insurance


Travel Transport & Logistics






Help Desk/ Help Desk Solution

Globtier offers comprehensive Service desk solutions to companies looking for a full-service technical resource centre. Globtier is considered one of the industry’s leading outsourced IT Help Desk/ Service Desk provider.

  • 24X7 coverage capability and real-time monitoring
  • Tools & enhancements – Bots, Ticketing Tool, multi-channel support
  • Multi technology support
  • Global delivery model
  • Functional & Technical Support capabilities
  • ITIL aligned processes – Incident, Change & Release Management
  • Leveraged Offshore support teams
  • Web-based incident reporting and status tools for end users
  • Tiered service levels and custom response requirements available
  • Support via phone, email, web chat, or through secure web portal.
  • Dedicated Team Lead & Project manager assignment.

Support Capabilities

  • 150+ On Roll Professionals
  • 20+ active engagements
  • 15+ years of experience
  • 98% renewal rate
  • 99% transition Success
  • ISO, ITIL , Business compliant methodology
Multiple frameworks / tools for Delivery / Improvement / Innovation / Lifecycle management
Flexible Customer Engagement through combination of multiple Engagement Models, Financial Models and Services

Service Delivery & Engagement Models

Dual Shore
Managed Offshore Delivery
Fixed Price Projects
Dedicated ODC Build – Operate – Transfer
Captive Partnering

Globtier Tools

Globtier has developed some useful and helpful tools to add value to our delivery capabilities.


Ticketing Tool Solution


To assist end users at L0-L1 Level with FAQ’s Integration


To manage and deliver online learning and educational documents.

Project Management Capabilities

The proactive approach, combined with the varied technical skills, allowed us to work with leading companies across multiple geographies with a diversified spectrum of industry verticals like Automobile, healthcare, BFSI, logistics, FMCG and governmental to name a few.

Our dedicated PMO team will provide proactive services and deliver smart and tailored IT solutions to support your growth and optimize your business processes.


  • Deployment of Project Governance Team
  • Close Monitoring of all activities from Kick-off to Feedback collection
  • Stakeholder Management
  • Resource Availability & Monitoring
  • Quick action on identified issues
  • Customer Satisfaction

Continuous Improvement Structure

Globtier will be using the results of measurable action plan and with continuous RCA process will structure the improvement plan on continuous basis.

The following diagram describes the process we will follow:

Business Sustainability Plan

At Globtier, sustainability is about using our scale and our expertise to enable a more responsible, balanced and sustainable execution plan to achieve key deliverable with utmost surety and accuracy.


  • Approved Plan after careful consideration of ground realities.
  • Execution without any small deviation.
  • Ensuring the availability of sufficient trained resources throughout project duration.
  • Micro management of activities.